I was terrified to make my first Back to MAC exchange and purchase. Why? Because I’ve heard and read so many horror stories about the usually
testy lovely MAC employees that sometimes refuse customer’s recycled products because they’re not exactly “right” (i.e. not having the pans in the pots anymore). Being in an awkward situation like that is one of my worst nightmares. So, I put my big girl panties on last week and this was my experience…
First, the recycled products: I finally de-potted all of my individual eyeshadows out of their adorable little black pots (kinda a pain but worth it for the end result). I had exactly 12 eyeshadow pots and 6 plastic or glass containers (or anything with the “Back 2 MAC” logo on the product’s box) will get one FREE product. Part of my anxiety came from the fact that counters have different free offerings than the freestanding MAC stores. I believe you can only get lipstick at the counters while stores will offer you an eyeshadow, lipstick or lip gloss. You all know I’m not a big lipstick wearer and I’m certainly not a lip gloss kinda girl, so I opted for a stand alone store so I could fill the remaining spots in my eyeshadow palette.
The only MAC store in Atlanta (to my knowledge) is at Perimeter Mall in Dunwoody. So, last Friday, I popped over there after getting an amazing facial at Nordstrom Spa (an amazing spa – you should go). I HATE shopping on the weekends. Saturday shopping is my idea of hell <shudders>. Anyways, they had 23084 employees swarming around while I immediately went to the eyeshadow display to confirm my planned purchases. Thankfully, a really nice MAC employee helped me that day and we struck up a conversation.
I actually had a tactic for this experience. I wanted to “bond” with the employee and hold off handing over my recyclable containers as long as possible so that by the time I did she would be too invested in the transaction and hopefully not give me any trouble. So we chatted about her makeup (which really was spectacular), I asked if they had a few products in store (that I already knew were online only – hello, “Emphasize” setting/highlight powder) and she asked all about Spa Nordstrom which I was happy to rave about. Finally, I picked my two eyeshadows out and after she rang them up, I nonchalantly tossed the bag over the counter while acting completely absorbed in the “tempt me” section full of mini products. She counted out my 12 eyeshadow containers, took a good, long look at them all and finally rang everything up as free.
What a sigh of relief. Phew.
I ended up getting two more eyeshadows, Mythology and Contrast, to finish out my 15-pan eyeshadow palette. I have not used them yet (because pictures #bloggerprobs) but I’m sure they’re lovely. Especially Contrast which will add a little punch of navy into my neutrals-themed palette.
Looks like all my worries were for nothing 🙂 … or did my diversion tactics work?
Have any of you had a frustrating Back to MAC experience? Or heard of one? If there are any MAC employees reading this, I would love some insight.